What to Expect

orchardWe realize the best way to have a great experience with a company is to know the details of how they operate so that your expectations can match up with their normal business practices.

With that in mind, here are a few details that will hopefully answer some questions you may have:

 

Our Company Policies

policiesNo contracts for lawn service!

Next day service is available in most locations for new customers.

We guarantee our work.  If you are not satisfied for any reason, then let us know within 24 hours of service and we will make it right.

We will consider you our customer, and reserve a space for you on our lawn mowing route, from year-to-year until you cancel our services.

Complaints & Damage Claims

Smistakeometimes we make mistakes.  If we do, please let us know.

Call us at (905) 467-9079 or email within 24 hours of service for complaints or damage claims. Our Customer Service Representative will then follow up with you to help resolve the issue.

Cancellations

clockPlease note, we are unable to cancel or alter your service on your scheduled day.

Due to scheduling and routing constraints, we require a minimum of 24 hours notice for any changes.

Our Commitment to Privacy

privacy 2We take your privacy seriously.  We do not sell nor give out any customer information.

The trust placed in us by you, our customer, is absolutely essential to our success. We understand that and do all we can to earn and protect your trust.

Please read our privacy policy.

Lawn Service

lawn mower 2aOur service includes mow, line-trim and dispersal of grass clippings from hard surfaces (such as your driveway, patio and walkways). Please visit our Services Page for details.

We offer weekly and bi-weekly (every 2 weeks) lawn mowing service.  Your property may qualify for bi-weekly service if it’s considered to be a slow-growing lawn.  If you do not water, nor fertilize your lawn and believe that it is slow-growing, then contact us if you are interested in our bi-weekly service.

The typical lawn-mowing season is 31 weeks long; starting the first full week in April and ending after the first full week of November. We are available outside of these dates if required.

Once we have established your mowing schedule for the season we will continue to mow your lawn on the same day of the week, however, due to bad weather, or a statutory holiday, we may be forced to mow your lawn a day or two later than usual, but we will return to the regular schedule the following week, weather permitting.

Pricing & Payment Method

pricingOur prices are based on the gross lot size of your property, before improvements.  Please call (905) 467-9079, email or fill out the form on the right-hand side of the page for a free quote.

Unusual properties may need re-pricing after first visit.

13% HST will be added to all fees.

To help improve efficiency, cost savings and convenience, the only form of payment that we accept is VISA, MASTERCARD and AMEX.  Sorry, cash or checks are not accepted.

All services are conveniently charged to your credit card after each visit.

In our continuous efforts to reduce paper usage, please use your credit card provider’s bill as your invoice.  If you require a receipt from us for income tax purposes, we can send you a statement of our services rendered at your property at the end of the season, at your request.

Your private information is securely stored for company purposes only and will not be distributed to other sources. Please read our privacy policy.

Fences & Gates

Flockree combination locks are available for your back gate to ensure access to our workers, if necessary.

If we cannot unlock your gate, the back yard cannot be mowed. We will only mow the front and sides if possible and the price will remain the same.

Pools

pool in yardAlthough we will do our best to minimize the mess, it is impossible not to get any clippings in your pool (especially on a windy day).

We recommend that your pool be covered during your scheduled service day, if possible.

Pets in the Yard

Dogs in YardWe love pets!…but not in the yard.

Our workers are careful to prevent your pets from escaping or being injured but accidents still may happen.  It is highly recommended leaving all pets inside or kenneled on your scheduled service day as we cannot be held responsible for their well-being and safety.

Please remember to clean up your dog’s droppings the day before your scheduled service day.  We really appreciate it!

Overgrown Yard

Overgrown YardIf your lawn is over 15cm (6″) tall we will consider it to be overgrown.  We will still be able to mow your lawn if the grass is under 30cm (12″) tall, but you will be charged twice your normal rate.  We will contact you after we mow to inform you of the additional charges.

If your lawn is over 30cm (12″) tall when we arrive then most likely, we will be unable to mow it on that day.  We will need to schedule a crew with specialized equipment to come back to your property and mow the lawn.  There will be an extra charge of $100 added to your normal rate.  We will contact you before this service is provided in order to get your consent.

Your rate will return to normal when we come back for your regular scheduled mow (either: weekly or bi-weekly), unless of course, your lawn is overgrown again.

Messy Yard

Messy Lawn - BPINCWe realize that life can be busy sometimes and maybe you just plain forgot that we were coming to mow the lawn, or you didn’t have the time to clean your yard of toys, furniture and debris before we arrived.

Don’t worry, we’ll still mow your lawn, but first we’ll need to clear your yard by putting everything on your patio (except bulky or heavy items).  If you don’t have a patio or if there’s not enough room, then we’ll leave everything in a neat pile on your lawn.  We will charge a flat fee of $10 per visit as often as this additional service is needed.  We will contact you after we mow to inform you of the additional charges.

Also, please remember to clean up your dog’s droppings the day before your scheduled service day.  We really appreciate it!