What to Expect

Our Policies

No contracts!

Next day service is available in most locations for new customers.

We will consider you our customer from season to season until you cancel.

We cannot cancel service on your scheduled day, a minimum of 24 hours notice is required.

Payments

Our prices are posted on this website and are based on gross lot size. Please see the "Prices" tab for details.

13% HST will be added to all fees.

Unusual properties may need re-pricing after first visit.

Payments Methods

VISA, MASTERCARD and AMEX only (no cash/cheques).

All services are conveniently charged to your credit card the next day after each visit.

In an effort to reduce paper usage, your credit card bill will be your invoice.

Declined credit cards will be retried 48 hours after the first try. We will attempt to notify you by phone after a second decline and your service will be suspended until the balance that is due is paid. If you do not respond within 24 hours of our call, there will be a $50 processing fee added to your balance and your account will be sent to a collection agency.

Private information securely stored for company purposes only and will not be distributed to other sources.

Lawn Service

Service includes mow, line-trim (next to garden beds, foundation and fences) and dispersal of grass clippings from hard surfaces such as your driveway, patio and walkways.

For your lawn's health we will mow the grass at 6.25cm (2.5") high until mid-May, then cut 7.75cm (3") high for balance of season.

Grass clipping are left on the lawn to replenish the soil but we will ensure that there are no clumps showing.

It is impossible not to get any clippings in your pool; however, we will do our best to minimize the mess.

Overgrown yards or hiring us for less than six mows per season are subjected to an additional 50% fee per visit.

Cutting Season

The lawn mowing season is 31 weeks long starting the second full week in April and ending after the first full week of November.

A calendar will be issued showing the mow schedule if requested.

Due to bad weather, we may be forced to mow your lawn a day or two later than usual, but we will return to the regular schedule the following week, weather permitting.

Gates and Pets

Workers are careful to avoid pets escaping; however, we do not assume responsibility. It is highly recommended leaving pets inside or kenneled on your scheduled mow day.

If necessary, free combination locks are provided for your back gates to ensure access for our workers.

If we cannot unlock your gate, the back yard will not be mowed. The price will remain the same.

Customer Service

Please call within 24 hours of service for complaints or damage claims.

Weekly customers are allowed up to two skips per season with 24 hours notice. Any more than two skips and you will be converted to bi-weekly service with a corresponding increased fee per visit. No skips allowed for bi-weekly service.

Bi-weekly lawns that grow too fast or are watered and/or fertilized will be converted to weekly service after notice is left on your voicemail or in your mailbox.

Spring Cleanup

All work will be completed in one visit.

Book your appointment before April 15.

Service includes leaf and fallen branch removal on lawns and gardens. These will be left on the curb the week before the municipality's scheduled removal/pickup for your area.

We expect to remove about 90% of the debris from your property; we cannot achieve a higher percentage without charging more.

We are unable to visit a property more than once. Refunds/discounts are not available. Special consideration will be taken for egregious oversights on our part. (Please notify us within 24 hours of service.)

Fall Cleanup

All work will be completed in two visits or less.

Book your appointment before October 31.

Service includes leaf and fallen branch removal on lawns and gardens. These will be left on the curb a week before the municipality's scheduled removal/pickup for your area.

We expect to remove about 90% of the debris from your property; we cannot achieve a higher percentage without charging more.

We are unable to visit a property more than twice. Refunds/discounts are not available. Special consideration will be taken for egregious oversights on our part. (Please notify us within 24 hours of service.)

Driveway Snow Removal

We will remove snow from November 15 to March 31 and when the accumulation is 2" (5cm) or more per snow event.

Walkways and steps to your front door will be cleared.

We will return to clear the bottom of driveway (windrow) after the municipal plow if necessary.

Salt or ice remover can be applied upon request (extra charge).

Sidewalks are handled by the municipality but can be cleared upon request (extra charge).

Special requests are available, and prices may vary depending on request (i.e. back door access, etc.).

Although we are very careful, we cannot assume responsibility for damages to your driveway or curbing caused by our machines.

We generally start working when the majority of the storm has passed. Unfortunately we cannot offer a time guarantee of when we reach your driveway, but we will do our best to be there in a timely manner.