We care about your satisfaction and we want to earn your approval. Seriously. If we service your property and you aren’t thrilled with our work then let us know within 24 hours of our service visit and we’ll make it right!
If it’s something we can fix by revisiting your property, then we’ll schedule another trip back your place as soon as possible to take care of the issue, usually within 24 hours of notification.
If the issue is something that we cannot take care of by revisiting your property, then we will not charge you for that most recent service, or, if you prefer, we will hire, and pay for, the competitor of your choice to fix the issue. Nothing is more important than your complete satisfaction!
There are a few provisos, however:
1.Weekly Mowing – This Satisfaction Guarantee is only offered to our customers who are being serviced on a weekly basis at this time.
2. Fertilizers – You might apply, or hire fertilizer companies to apply, liquid or granular fertilizers and pesticides on your lawn. These fertilizers cause an unnatural accelerated growth of the turf grass. In some cases, the lawn may grow up to an inch (2.5 cm) per day! Your lawn should only grow about 1 inch per week. Therefore, any lawn that has any type of fertilizers applied to it does not qualify for our Satisfaction Guarantee.
3. Fast Growing Lawn – Some lawns grow very fast in between mows for other reasons, such as excessive watering. A typical and healthy growth rate for southern Ontario home-lawn turf is about 1 inch (2.5 cm) per week. Any lawns that have grown more than 1 inch in a week would not qualify for our Satisfaction Guarantee.